FAQ

Frequently Asked Questions

What types of jewelry do you offer?

Jewelry Fly specializes in a diverse collection of uniquely crafted jewelry pieces, including bracelets, rings, necklaces, and earrings. Our offerings feature high-quality materials such as 925 sterling silver and moissanite diamonds, ensuring both elegance and durability.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging. You will need the receipt or proof of purchase to initiate a return. For customers in the European Union, a 14-day cooling-off period applies.

How long does shipping take?

We offer two shipping options: Standard Shipping, which is complimentary and typically takes 5 to 12 business days, and Express Shipping, which costs $9.99 and ensures delivery within 3 to 5 business days. Delivery times may vary based on destination and external factors.

Do you offer exchanges?

Shop with Confidence: Enjoy Exchanges within 30 Days for a Minimal $20 Fee.

How is Jewelry Fly's Quality?

We have premium quality, our products are made from 925 sterling silver base and plated with either 14K Gold, 18K Gold, White gold, or Rose Gold. all our products are tarnish resistant & Hypoallergenic.

What should I do if my item arrives damaged?

Please inspect your order upon receipt. If you find that your item is defective or damaged, contact us immediately at info@jewelryfly.com so we can evaluate the issue and provide a resolution.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

How can I contact customer service?

You can reach our customer service team via email at info@jewelryfly.com for any inquiries or assistance you may need regarding our products or policies.